Privacy Policy
Sayso LLC ("Sayso," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at saysoapp.net (the "Site") and our mobile app, Sayso+ (the "App"), collectively the "Services," how we use it, and the choices you have. By using the Services, you agree to the practices described in this policy.
1. Who we are
Sayso LLC is a limited liability company organized in the State of Indiana, United States. You can reach us at support@saysoapp.net.
2. Information we collect
Information you give us
- Waitlist information. When you join our waitlist, we collect the contact information you provide (an email address or a phone number) and a record of when you submitted it.
- Account information. When you create a Sayso+ account, we collect your first and last name, email address, U.S. mobile phone number, and a password (stored only in hashed form).
- Voice recordings and answers. Studies in the App are answered by voice. We record your spoken answers and process them into text.
- Payout information. If you request a payout, we collect the payout email address (for example, a PayPal email) you provide.
- Communications. If you contact us, we keep a record of that correspondence.
Information collected automatically
- Device and network signals. To confirm that a real person on a real device is responding, the App collects a one-way hashed device identifier, device model and operating system version, your IP address, whether that IP address belongs to a VPN, proxy, Tor exit, or data center, and an approximate location derived from your IP address.
- Location and motion (with your permission). While a study is in progress, and only then, the App may collect GPS location, accelerometer, and gyroscope readings for quality assurance and fraud prevention. We do not collect this data between studies.
- Session timing. Timestamps for when questions are played and answered, and whether an answer was accepted or rejected. These timing records never contain the content of your answers.
- Site usage data. On the Site, we collect basic information such as pages viewed, browser and device type, and approximate location (from IP address), using Google Analytics. You can learn more in Google's Privacy Policy.
- Cookies. The Site uses a small number of cookies and similar technologies for analytics and basic functionality. You can control cookies through your browser settings.
3. How we use your information
We use the information we collect to:
- Create and secure your account, and verify your mobile phone number.
- Transcribe and evaluate your spoken answers, and provide results to the researchers who commission studies.
- Detect and prevent fraud, duplicate accounts, and automated or non-human responses.
- Calculate and issue payouts.
- Notify you when Sayso is ready to download and share early-access updates.
- Operate, maintain, and improve the Services.
- Comply with applicable legal obligations.
4. Text messages (SMS)
Sayso sends text messages in two situations. Both are described here so you know exactly what to expect.
Program: Sayso+ Account Verification. When you create a Sayso+ account, you enter your U.S. mobile number and check a box that reads "I agree to receive a one-time SMS code to verify my number. Msg & data rates may apply." Checking that box, and only that, is your consent. The box is never pre-selected. We then send a one-time verification code to that number. You receive one text per sign-up attempt, plus one additional text if you request a resend. We do not send marketing or promotional texts through this program.
Waitlist updates. If you submit a phone number to our waitlist, you are consenting to receive text messages from Sayso about launch updates and early access. Message frequency varies.
Message and data rates may apply. To stop receiving texts, reply STOP to any message we send you. For help, reply HELP or contact us at support@saysoapp.net. Carriers are not liable for delayed or undelivered messages. Because a verification code is required to finish creating an account, opting out of verification texts will prevent you from completing sign-up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties.
Our messaging provider (Twilio) receives your phone number solely to deliver our messages and to check whether a number is a mobile line, on our behalf and under contract. It may not use your number for its own marketing.
5. How we share information
We do not sell your personal information. We share it only in the limited circumstances described below:
- Service providers. We use third-party providers who process information on our behalf under contractual obligations to keep it confidential and secure, and only for the purpose we engage them for:
- Twilio — delivers SMS verification codes and identifies VOIP or landline numbers.
- Supabase — hosts our database, account authentication, and file storage.
- Google Cloud — converts survey questions to speech and your spoken answers to text.
- Anthropic — the text of a transcribed answer and its question are sent to an AI model to check that an answer is relevant to the question asked.
- ipdata.co — flags connections from VPNs, proxies, Tor, and data centers.
- PayPal — processes payouts you request.
- Google Analytics and Netlify — Site analytics and hosting.
- Researchers. Transcribed study responses may be provided to the researchers who commission the study. We do not provide your phone number to researchers.
- Legal requirements. We may disclose information if we believe in good faith that doing so is required by law, legal process, or to protect the rights, property, or safety of Sayso, our users, or others, or to investigate suspected fraud.
- Business transfers. If Sayso is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you and provide options to the extent required by law.
6. Data retention
Session recordings, motion and location readings, and session event logs are automatically deleted 90 days after collection. Account information is kept while your account is active, and for a reasonable period afterward to satisfy payout, tax, and fraud-prevention obligations. Waitlist contact information is kept until you ask us to delete it or until we no longer need it to send launch and early-access communications, whichever comes first.
7. Your choices
- Unsubscribe / opt out. You can opt out of email communications at any time by replying with an unsubscribe request or by emailing us. You can opt out of texts by replying STOP to any message.
- Access, correction, deletion. You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete your account and associated recordings by emailing support@saysoapp.net. We will respond within a reasonable time and as required by applicable law.
- Permissions. You can revoke microphone, location, and motion permissions in your device settings. The App may not function fully without microphone access.
- Do Not Track. The Site does not currently respond to Do Not Track signals.
8. Security
We use reasonable technical and organizational measures designed to protect the information we collect, including encryption in transit and access controls on recordings and sensor data. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.
9. Children's privacy
The Sayso+ App is intended for people 18 years of age or older, and the Site is not directed to children under 13. We do not knowingly collect personal information from anyone under 18 through the App or under 13 through the Site. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International users
Sayso is operated from the United States and the App is available to U.S. residents. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the United States, where data-protection laws may differ from those in your country.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Site, in the App, or, where appropriate, by email or text.
12. Contact us
If you have questions about this Privacy Policy or our practices, please contact us at support@saysoapp.net. Our Terms of Service, including our SMS terms, are available at saysoapp.net/terms.